Terms & Conditions

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Welcome to Dave Fuse Imaginarium (“DFI”, “we”, “us”, or “our”). By browsing our website, placing an order, making payment, submitting a preorder, booking a service, or purchasing from us, you agree to the Terms & Conditions stated below.

DFI creates and sells original art, collectible toys, limited-edition pieces, apparel, merchandise, art prints, event items, preorder items, custom works, and related creative

products.

 

1.1 Product Nature

Our products may include handmade, hand-painted, limited-edition, preorder, one-off, artist-finished, or small-batch collectible items.

Because of the nature of art collectibles and handmade products:

Actual product colours may vary slightly from photos due to lighting, photography, screen settings, or production differences.

Small differences in paint, texture, finishing, colour tone, packaging, or production details may occur.

For hand-painted, one-off, prototype, artist-customized, or limited-edition products, minor variations are part of the collectible nature of the item and are not considered defects.

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1.2 Product Availability

All limited-edition products are sold on a first-come, first-served basis unless stated otherwise.

For numbered editions, customers may request a preferred number where available. Number selection is not guaranteed unless confirmed by DFI.

We reserve the right to limit purchase quantities, refuse suspicious orders, cancel duplicated orders, or reject any order that appears fraudulent, abusive, or in violation of our policies.

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1.3 Preorders

Some products are sold as preorders. Preorder products are not ready stock unless clearly stated.

Estimated production lead time will be shown on the product page or communicated before purchase. Lead times are estimates and may be affected by production, painting, packaging, supplier delays, event schedules, shipping, customs, courier issues, or other circumstances outside our full control.

By placing a preorder, the customer understands that the product will be delivered at a later date and not immediately after payment.

Full payment may be required to secure a preorder slot unless otherwise stated.

Preorder payments are generally non-refundable once the preorder slot is confirmed, production has started, materials have been prepared, or the item has been allocated to the customer. However, DFI will always review cases fairly and in accordance with applicable laws.

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1.4 Pricing

All prices are displayed in the currency stated on the product page.

Prices may be shown in Malaysian Ringgit (RM) and/or other currencies for international customers. Currency conversions are estimates and may differ depending on bank rates, card issuer rates, payment gateway rates, exchange rates, and foreign transaction charges.

Shipping fees, import duties, customs tax, sales tax, bank charges, payment gateway charges, foreign transaction fees, and other charges may not be included unless clearly stated.

DFI reserves the right to update product pricing, availability, product details, or package contents at any time before payment is completed.

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1.5 Payment

Orders are confirmed only after successful payment.

We may accept payment through credit card, debit card, online payment gateway, PayPal, Wise, bank transfer, or other payment methods made available on our website or official communication channels.

For international card payments, payment will be processed through our appointed payment gateway. DFI does not store the customer’s full credit card or debit card details.

If payment fails, is reversed, flagged, disputed, or suspected to be fraudulent, we reserve the right to hold, cancel, refund, or request verification before fulfilling the order.

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1.6 Order Confirmation

After successful payment, customers may receive an order confirmation by email, message, payment receipt, or other official communication.

Customers are responsible for providing complete and accurate information, including name, email address, phone number, billing address, shipping address, and country.

DFI is not responsible for delays, failed delivery, returned parcels, additional shipping charges, or customs issues caused by incorrect or incomplete customer information.

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1.7 Shipping & Delivery

We pack all products as safely as possible using suitable protective materials.

Shipping time depends on destination, courier service, customs clearance, public holidays, weather conditions, peak season, and courier operations.

For international orders, customs clearance, import duties, tax, VAT, GST, sales tax, handling fees, and related charges are the customer’s responsibility unless clearly stated otherwise.

Once a parcel is shipped, tracking details will be provided where available.

If a parcel is delayed, held by customs, returned due to unpaid duties, refused by the customer, or undeliverable due to incorrect information, additional shipping or handling charges may apply.

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1.8 Damage, Loss, or Delivery Issues

Customers are encouraged to record an unboxing video and inspect the parcel immediately upon receipt.

Any issue such as wrong item, missing item, major damage, or suspected shipping damage must be reported to us within 48 hours of delivery with clear photos, videos, packaging photos, and order details.

For limited-edition, one-off, handmade, or sold-out products, exact replacement may not be possible. Where a claim is valid, DFI may offer a repair solution, replacement where available, partial compensation, store credit, or refund depending on the situation.

We will review each case fairly.

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1.9 Intellectual Property

All characters, designs, illustrations, stories, names, logos, product concepts, artwork, photos, videos, and brand materials under DFI are the intellectual property of Dave Fuse Imaginarium and/or the respective artist or collaborator.

Customers may not copy, reproduce, modify, resell as unauthorized merchandise, mint as NFT, distribute, manufacture, or commercially use our intellectual property without written permission.

Purchasing a physical product does not grant ownership of the intellectual property, copyright, character rights, design rights, reproduction rights, or commercial usage rights.

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1.10 Resale

Customers may resell their legally purchased physical collectible item.

However, resale of the physical item does not include the right to reproduce, manufacture, license, modify, or commercially use DFI’s artwork, characters, branding, story, or designs.

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1.11 Events, Workshops & Bookings

For events, workshops, private sessions, or booking-based services, payment may be required to secure the slot.

Slots are limited and may be non-refundable after confirmation unless otherwise stated.

DFI reserves the right to reschedule due to unforeseen circumstances. If we need to reschedule, we will inform affected customers and provide reasonable options.

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1.12 Limitation of Liability

DFI will do our best to provide accurate product information, careful packaging, and fair customer service.

To the fullest extent permitted by law, DFI is not liable for indirect losses, courier delays, customs delays, import fees, customer-provided address errors, payment provider issues, or circumstances outside our reasonable control.

Nothing in these Terms removes any rights that customers may have under applicable consumer laws.

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1.13 Contact

For any order, payment, delivery, or product issue, please contact us through the official channels stated on our Contact Us page.