Dave Fuse Imaginarium respects customer privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect customer information when customers visit our website, place an order, make payment, join a preorder, subscribe to updates, contact us, or interact with DFI.

2.1 Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment status
- Transaction reference
- Customer messages or enquiries
- Social media username if the customer contacts us through social platforms
- Delivery tracking information
- Website usage information such as cookies, device information, and browsing activity
 

We do not store full credit card or debit card details. Card payment information is processed securely by our appointed payment gateway or payment service provider.

2.2 How We Use Customer Information
We use customer information to:
Process orders and preorders
Confirm payment
Arrange delivery
Contact customers about their orders
Provide customer support
Handle refunds, returns, claims, or disputes
Send product updates if the customer has requested them
Improve our website, products, and customer experience
Prevent fraud or suspicious transactions
Comply with legal, tax, accounting, payment, or regulatory requirements

2.3 Sharing of Information
We may share necessary information with trusted third parties only when needed, such as:
Payment gateway providers
Courier and logistics companies
Website hosting or ecommerce platform providers
Accounting, tax, legal, or compliance service providers
Government, regulatory, or law enforcement bodies where required by law
We do not sell customer personal data to third parties.

2.4 International Orders
For international orders, customer information may be shared with courier companies, customs authorities, payment providers, or relevant service providers to complete payment, export, import, and delivery processes.
2.5 Cookies
Our website may use cookies or similar technologies to improve browsing experience, analyse website traffic, remember preferences, and support checkout functions.
Customers may disable cookies through browser settings, but some website features may not work properly.

2.6 Data Security
We take reasonable steps to protect customer personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Payment transactions are processed through secure third-party payment gateways. DFI does not store full card details on our website.

2.7 Data Retention
We keep customer personal data only for as long as necessary for order fulfilment, customer service, accounting, legal, tax, fraud prevention, and business record purposes.
When data is no longer required, we will take reasonable steps to delete, anonymize, or securely store it according to our business and legal obligations.

2.8 Customer Rights
Customers may contact us to request access to, correction of, or update of their personal data.
Customers may also request to unsubscribe from marketing updates where applicable.

2.9 Contact for Privacy Matters
For privacy-related questions, please contact:
Dave Fuse Imaginarium
Email: davecreate7@gmail.com
Phone/WhatsApp: 6016-7039116
Location: Kuala Lumpur, Malaysia