Refund Policy

We want every customer to feel respected and treated fairly, while also protecting the value and nature of limited-edition collectibles, preorder items, handmade products, and artist-created works.

3.1 Change of Mind
We do not accept refunds, returns, or cancellations due to change of mind after payment has been made.
This includes situations where the customer changes preference, no longer wants the item, chooses the wrong item, changes budget, or finds another product elsewhere.

3.2 Preorder Cancellation
Preorder payments are generally non-refundable once the preorder slot has been confirmed, production has started, materials have been prepared, or the item has been allocated to the customer.
This is because preorder items are made, reserved, or produced in limited quantities based on confirmed demand.
However, if DFI is unable to fulfil a preorder, we will contact the customer and offer a fair solution, which may include a revised timeline, store credit, replacement option, or refund where appropriate.

3.3 Wrong Item or Missing Item
If the customer receives the wrong item or an item is missing from the order, please contact us within 48 hours of delivery.
Please provide:
Order number
Customer name
Clear photos of the parcel and item received
Unboxing video if available
Description of the issue
If the claim is valid, we will arrange a fair solution, which may include sending the correct item, sending the missing item, offering store credit, or providing a refund where appropriate.

3.4 Damaged Item
We pack every product as safely as possible before shipping.
If an item arrives with major damage, please contact us within 48 hours of delivery with:
Clear photos of the damaged item
Photos of outer packaging
Photos of inner packaging
Unboxing video if available
Order number and tracking number
We will review the case fairly. Depending on the product type and availability, we may offer repair support, replacement where possible, partial compensation, store credit, or refund.
For one-off, hand-painted, limited-edition, handmade, or sold-out collectibles, exact replacement may not be possible.

3.5 Minor Variations Are Not Defects
The following are generally not considered defects:
Small paint variation
Slight colour difference from screen display
Minor handmade finishing differences
Small packaging marks that do not affect the product
Natural variation in hand-painted or artist-finished pieces
Small production differences common in collectible toys
Minor positioning, texture, or finishing differences caused by handcrafting or small-batch production

3.6 Refund Method
Approved refunds will usually be returned to the original payment method where possible.
Refund processing time may depend on the payment gateway, bank, card issuer, or payment provider.
Any bank charges, currency conversion difference, foreign transaction fee, payment gateway fee, or administrative fee may not be refundable unless required by law.

3.7 Refused Delivery or Unpaid Customs Tax
For international orders, customers are responsible for import duties, customs tax, sales tax, VAT, GST, and customs clearance charges.
If a parcel is refused, unclaimed, returned, or abandoned because the customer does not pay customs charges or provide required information, DFI may not be able to refund the original shipping fee.
If the item is returned to us safely, we may offer to resend it after the customer pays the additional shipping and handling cost.

3.8 How to Request Support
Please contact us at:
Email: davecreate7@gmail.com
WhatsApp: 6016-7039116
Instagram: @davefuseimaginarium

Please include customer name, order number, payment proof, tracking number, and clear photos or videos where relevant.